VCT, Premium Excelon® Crown Texture™. Premium Excelon® Raffia™. Premium Excelon® ChromaSpin™. Premium Excelon® Stonetex®. Premium Excelon®. INSTALLATION. Armstrong warrants the installation integrity for products from the date of purchase through the warranty period (see applicable products and. 5-Year Commercial Warranty when installed in accordance with Armstrong’s Guaranteed View the full line – vct.
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Product Care and Warranties
For over 20 years we have used Armstrong products on our home renovations, from Bruce flooring to Ceiling tile systems. Sadly by the time we had installed it, we had already taken up our floor and no longer had it, so we installed it.
Can’t have any other rep come out – NOPE! I have confirmed this statement is not truthful. First they removed the old flooring, laid a subfloor, leveled the floor with a leveling compound in areas where needed. Month ago noted that another dozen of planks cracked and developed chips. The installer had 30 years of flooring experience but this was his first time working with the Luxe Plank. They xrmstrong not support warranty and their product is defective and low quality.
Your inspector clearly saw the major issues and you said you won’t warranty by your product because of the freaking underlayment?! Still have both — original and wareanty boxes’ cartons.
Top 22 Reviews and Complaints about Armstrong Flooring
You have to have a empty kitchen and not walk on it to keep the warramty looking nice. How do I know I can trust these reviews about Armstrong Flooring? Was referred to their dealer who inspected the floor, recognized hardwood planks’ defects, supplied two boxes of planks, and those were installed instead of defected ones. Luxury shoppers can choose from many high-end materials at Armstrong Flooring. So Armstrong wants to dump a roll of vinyl in our driveway and call it good.
First explanation was it looked like the orange was part of the pattern.
Warranfy, I continuously had to remind Armstrong’s distributor rep while inspecting my floor that my floor was a glue-together installation, not interlocking. Looking for a flooring company?
The floor was found to contain some excess moisture, but the areas she tested were not even the defective areas, moisture causes expansion and not separation, and she based her findings on current product standards the current products are moisture resistant on all sides and not held together by liquid glue — of course they will retain less moisture.
Random very dark marks appeared in the wood warrwnty this was a process problem as dark marks were not a feature of the wood selected. Armstrong Flooring Company Information. Don’t buy this inferior product JUNK!! She went on vacation and never armstroong me again!
A claim was filed with Armstrong via Carpet One in October, and Armstrong sent one of their distributor reps to my house to examine the problems.
They requested the WDI report from the exterminator, photos of the holes and receipts for my purchases. I have returned to Home Depot 43 cartons of C flooring that were opened and inspected by me and my wife and the wood is unusable.
Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. Then the rep is out sick. Please contact them going forward. The Armstrong company was rude and willing only to argue.
Product Care and Warranties
Neither person will help me with replacing the floor. Whatever you do don’t buy this product!!! March 3, I had Armstrong Luxury Vinyl planks installed less than a year ago. Allie of Oldham, KY.
May 11, Almost a year ago we installed Armstrong Alterna Luxury Vinyl tile 16×16 in black and white. There were boxes supplied and every single box had pieces in it that could not be used.
I’d call them but what’s the use??
The floor was defective and needed repair or replacement, in his opinion as well. Within 1 week I noticed pitting in 19 tiles.
Page 1 Reviews 1 – Their “team” then decided I spilled something no or an improper adhesive was used. I will never buy Armstrong products again. Once a week I dust and clean sometimes every two weeks and these floors look like the day he installed them. This complaint is a bit late in writing. We always think that if higher price is better quality – not with Armstrong product. As Armstrong’s customer services advised, I went to a smaller local flooring dealer who had never heard of the Metro Classics line by Armstrong and could not help.
What was great years ago, is no longer.